Delivery & Returns Policy

Production times

Customised orders typically take 7–10 working days from payment, artwork approval and order confirmation. Production times are estimates and may extend during peak seasons.

Delivery

We currently ship to UK addresses only. Once production is complete, orders ship via trusted courier partners including DPD, Royal Mail, Evri or Yodel, depending on order size, weight and destination. Tracking information is provided when available. We cannot be held responsible for delays caused by courier disruption, weather, strikes, customs issues, or an incorrect delivery address.

Damaged or incorrect orders

Please report any issue within 7 days of delivery, with your order number, photos of the item, and any packaging damage.

Customised products

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, personalised or custom-made goods are excluded from the standard right to cancel. This is why personalised items — embroidered, printed or otherwise branded garments — cannot be returned for a size error, a change of preference, or an approved proof mistake, once production has started. Faulty customised items are always covered — see below.

Plain (non-customised) products

Plain, unbranded items may be returned within 14 days if unused, unwashed and in original packaging with tags attached. Return postage is the customer’s responsibility unless the item is faulty or incorrectly supplied.

Faulty items

Confirmed defects — on both customised and plain items — are resolved by repair, replacement or refund at our discretion. Refunds are processed within 7 working days via your original payment method. Delivery charges are non-refundable except where the fault was ours.